Privacy policy
At turecargas.com, we recognize the importance of protecting your personal information. We want to ensure you are aware of how we collect, use, store, and share your data. The privacy of our customers is our top priority, and we are committed to keeping it safe. We strictly adhere to data protection regulations.
This document describes our practices in handling and protecting your personal information. We will only use your data for the purposes set out here, and we recommend that you read this notice carefully. You have the right to object to the processing of your personal data when used for our legitimate interests or for direct marketing.
At turecargas.com, your privacy is essential. We offer services through our various web platforms, making it easy and secure to purchase top-ups for mobile phones and entertainment cards from different providers, from anywhere in the world.
1. What data do we collect?
We collect personal information that the customer provides directly to us, such as name, email address, phone number, and payment details. We also collect information about the device used and online behavior, such as IP address, location, browsing history on our website, and language preferences. We use cookies and similar technologies to collect information about online activity and personalize the experience on our website.
2. Why do we collect your data?
We collect your personal data to provide our services and improve the user experience. We use the information provided to process orders, respond to inquiries, and provide technical support. We also use the data to communicate promotions and special offers.
3. How long do we keep your data?
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, to comply with our legal obligations, resolve disputes, and enforce our agreements. When the customer no longer requires our services, they may request that their personal data be deleted from our database by sending an email to contacto@turecargas.com or by calling +34 624166898.
4. Cookies
At turecargas.com, we use cookies and similar technologies to collect information about online activity and personalize the experience on our website. Cookies are small text files stored on the device that allow us to recognize it when you return to our site. We also use cookies to track online activity and collect data about behavior on our site.
- 1. Essential cookies: Necessary for the basic operation of the site.
- 2. Performance cookies: Help us understand how users interact with the website.
- 3. Functional cookies: Allow personalization of the experience.
- 4. Marketing cookies: Used to track visitors across websites and show relevant ads.
Your consent: When visiting our website for the first time, we will ask for explicit consent to use cookies. You can manage browser preferences and disable or delete cookies, although this may affect site functionality.
For more details on how we use cookies and how you can manage your preferences, please consult our Cookie Policy.
5. Rights
Our customers have the right to access, rectify, update, and delete their personal data. You can also object to processing, request restriction of processing, and request data portability. If you wish to exercise your rights, please contact us at contacto@turecargas.com or +34 624166898.
6. Questions
If you have any questions about our Privacy Policy or how we handle personal data, contact us at contacto@turecargas.com or +34 624166898. We will be happy to help.
7. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. We will notify any changes by posting the new Privacy Policy on our website. We recommend reviewing it periodically. If you continue to use our services after publication, we will consider that you have accepted the changes.
8. What if you don’t provide your personal data?
If you do not provide your personal data or object to the use of certain personal data, we may not be able to provide the Services. We will inform you when we request information that is a contractual requirement or necessary to meet our legal obligations.
9. Who do we disclose your personal data to?
We share your personal data, if necessary, with the following recipients:
- you and, if applicable, any third party with whom you ask us to share it;
- mobile operators and other providers (directly or through third parties);
- anti-fraud service providers and identity verification (KYC) providers.
- governmental, legal, regulatory, or similar authorities, upon request or when required, including for reporting actual or suspected violations of applicable laws or regulations;
- law enforcement authorities, responding to valid requests to assist in the prevention, detection, investigation, or prosecution of a criminal offense;
- third-party payment processors;
- direct marketing service providers;
- data analytics service providers (e.g., Google Analytics);
- third-party service providers to enable certain features of the Services (e.g., SMS and WhatsApp delivery, email delivery, web notifications, in-app notifications, and phone number lookup);
- hosting infrastructure companies located in the EEA;
- legal and financial advisors, and auditors;
- potential buyers or interested parties.
10. Data security
Your security is our priority. We have technical and organizational measures to protect your personal data from any risk. For complete protection, please ensure the information you send us is well protected.