Frequently Asked Questions
Find answers to the most common questions about our services and how they work.
📱Sobre TuRecargas
With turecargas.com, you can easily top up your own phone or send a top-up to someone else. Make international top-ups from our app or website, anytime and from any device you choose.
- Enter the mobile number you want to top up.
- Select the amount you wish to send.
- Make the payment securely through our system.
- Done! The top-up will be sent almost instantly to the specified mobile number.
You can send top-ups to over 150 countries worldwide, including: Cuba, Venezuela, Dominican Republic, Mexico, Colombia, Peru, Ecuador, Spain, United States, and many more. We work with over 40 phone carriers to ensure the widest coverage possible.
Yes, creating an account is required to make your first deposit. Registration isn't just a requirement; it's designed to enhance your experience and offer you several exclusive benefits.
💰Recargas Internacionales
Most top-ups arrive in less than 30 seconds. You can choose between two types: instant top-ups (arrive in seconds) or scheduled top-ups (arrive within 2 hours). The exact time depends on the carrier in the destination country, but 95% of cases are instant.
Absolutely! You only need the mobile number you want to send the top-up to. It's perfect for sending credit to family or friends abroad. The transfer is done quickly and securely, without needing any additional information about the recipient.
Yes, the top-up is delivered directly to the phone line, regardless of where the phone is located. It doesn't matter if it's roaming, turned off, or in another country. The credit is added to the account of the specified number.
Because top-ups are processed instantly, it's not possible to cancel them once payment is confirmed. That's why it's very important to verify the phone number before confirming. If you made a mistake, contact our support team via WhatsApp (+34 624166898) and we'll evaluate your case individually.
Although it's very rare (less than 1% of cases), if your top-up doesn't arrive within the estimated time, contact our support team. We'll investigate the issue and, if we confirm the top-up wasn't processed correctly, we'll refund 100% of the amount. You can reach us via WhatsApp, email, or contact form.
🌍eSIM para Viajar
The eSIM (Embedded SIM) is the most modern, simple, and affordable way to have internet connection when traveling. It's a completely digital SIM card that downloads and installs directly on your compatible device, eliminating the need to insert or change physical cards.
✅ Installation and Usage Process (Just 4 Steps!)
When you buy a travel eSIM from TuRecargas, the process is fast and guarantees immediate connection upon arrival at your destination:
Immediately after your purchase, you'll receive a unique QR code in your email.
Scan the QR code with your phone's camera. The eSIM will automatically install in your phone's settings.
Keep your eSIM deactivated during the flight. When you land at your destination, simply activate the mobile data for the eSIM you just installed.
Your phone will connect to the local network and you'll have high-speed data ready to use!
Completely avoid the high and surprising roaming charges from your regular carrier.
Your main number (WhatsApp, calls) keeps working, as the eSIM operates in parallel without replacing your current line.
You have secure internet from the moment you get off the plane.
To use an eSIM, your device must be compatible with this digital technology. The good news is that most modern mid-range and high-end smartphones already support it.
Generally, models released from 2019/2020 onwards from major manufacturers (Apple, Samsung, Google, etc.) are compatible.
You can check if your phone has the option to "Add cellular/mobile data plan" in the "Mobile Network" or "Connections" settings.
🔒Pagos y Seguridad
We accept multiple payment methods for your convenience: credit and debit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and other local methods depending on your country. All payments are processed securely with SSL encryption.
For security reasons, we don't store or handle your card data directly. We use Stripe, one of the world's most secure payment providers, which complies with PCI-DSS standards. Your data is encrypted and protected at all times.
No, at TuRecargas we work with complete transparency. The price you see is the final price you pay. There are no hidden fees, service charges, or surprises. If there are any additional charges (like VAT in certain countries), they're always clearly shown before you confirm your payment.
👤Tu Cuenta
You can now sign in to your Tu Recargas account using only your email, without a password. We'll send a one-time code to your email that expires in 10 minutes. This method is more secure because it eliminates the risk of stolen passwords.